Privacy
How I collect, use and protect your family’s personal information when you get in touch about a Home Medicines Review. Effective 30 August 2026.
This page explains how personal information is handled when you get in touch about a Home Medicines Review, whether through the website form, by phone, or by email.
What I collect
When you contact me — through the request form, a phone call, or an email — I collect the details you provide: your name, contact number, email if given, your family member’s suburb, and any brief notes about their situation. If a review goes ahead, I also collect and record the clinical information needed to complete it, such as their current medicines.
Why I collect it
This information is used to respond to enquiries, assess and arrange a Home Medicines Review, provide the service, communicate with the patient’s healthcare team, and meet the program’s claiming, audit and record-keeping requirements. It is never used for marketing, and I don’t build mailing lists or profiles from it.
Who sees it
The HMR report is provided to the referring medical practitioner and to the patient’s GP if the GP was not the referrer. With the patient’s consent, relevant information may also be shared with members of their healthcare team, including their usual pharmacy, and uploaded to My Health Record if they have one. Information required for a funded service is also provided to the Pharmacy Programs Administrator and the Australian Government Department responsible for the program. Personal information is not sold or used for marketing.
Website form processing
The website request forms use FormSubmit, a third-party form-processing service, to deliver the information you enter to HomeMed Reviews by email. If you would rather not use that service, contact me by phone or email instead. Avoid putting detailed or urgent clinical information in the website form.
How long I keep it
Clinical records from a completed review are kept in line with the record-keeping requirements of the Home Medicines Review program and my professional obligations as a registered pharmacist. Enquiry details from people who don’t go on to have a review are kept only as long as needed to respond to that enquiry.
Access and correction
You’re welcome to ask what information I hold about you or your family member, or to have anything corrected, at any time — email usama@homemedreviews.com.au and I’ll respond personally.
Complaints
If you have a concern about how your information has been handled, please contact me directly first so I can address it. You can also raise a privacy complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
This policy reflects how HomeMed Reviews operates as a sole-trader pharmacy practice. Personal and health information is handled in line with applicable Australian privacy and professional record-keeping obligations.