Home Medicines Review questions, answered honestly

A funded Home Medicines Review (HMR) requires an eligible medical practitioner referral and is provided at no charge to the patient. Below are straight, honest answers to the questions families ask most before requesting one — cost, referrals, privacy, languages, Webster packs and what actually happens during a visit. If your question isn’t answered here, call 0410 005 711 or request a review and ask me directly.

Does it really cost nothing?

A funded Home Medicines Review must be provided at no charge to the patient. A separate appointment with the referring doctor or specialist may still have its usual fee unless it is bulk billed.

Do we have to go through their doctor?

A funded HMR needs a referral from an eligible medical practitioner. Most referrals come from the person’s GP; certain specialists can also refer. The full answer on cost and eligibility is set out on its own page. With your family’s consent, I can contact the GP practice and help with the usual pathway.

My parent is private — will they accept a stranger going through their medicines?

It’s their review, at their pace, and it only goes ahead with their agreement. They can ask questions, pause or stop, and choose whether a family member sits in or they speak privately.

What if we’re not sure it’s “bad enough” yet?

You don’t need to wait for a crisis. Taking several medicines, a recent hospital discharge, side effects or difficulty managing a regimen are all reasons to ask a medical practitioner whether there is an identifiable clinical need for an HMR; none is an automatic eligibility test on its own.

What actually happens during a home visit, and how long does it take?

The interview covers all medicines, including packets, dose packs and items kept elsewhere in the home. It usually takes 45 to 60 minutes. The pharmacist then writes a report for the referrer and the patient’s GP if different; prescribing decisions remain with the patient’s doctors.

Can I be there with my parent during the visit?

Yes, if your parent would like you there. Some people find it helpful to have a family member in the room, especially to help remember details or ask questions; others prefer to talk to me one-on-one. It’s genuinely their call, and either way is completely normal.

What languages can the review happen in?

HomeMed plans to conduct interviews in English, Urdu or Hindi once its MMR credential and service-provider approval are confirmed. The written clinical report is prepared in English.

What areas do you cover — and do you visit aged-care or residential facilities?

I’m based in Craigieburn and plan to cover Melbourne’s north once the MMR credential and service-provider approval are confirmed, with the wider Melbourne metro planned by arrangement. A funded HMR is for an eligible person living in a community setting; residents of aged-care facilities use a separate medication-review program, which HomeMed Reviews does not currently offer.

What happens to my family member’s information afterwards?

The HMR report is provided to the referrer and to the patient’s GP if the GP was not the referrer. With the patient’s consent, relevant information may also go to members of their healthcare team, including their usual pharmacy, and should be uploaded to My Health Record if they have one. Full detail is in the privacy policy.

What if my parent says no, or isn’t sure about this?

That’s their decision. A review requires the patient’s consent and should not proceed if they decline. Concerns about medicines can still be discussed with their doctor without pressuring them to accept a review.

We already use a Webster pack — is a review still worth it?

A Webster pack organises doses, while a clinical medication review serves a different purpose. Using a dose pack does not by itself make someone eligible for an HMR; an eligible medical practitioner must confirm a clinical need.

What's the difference between an HMR, a MedsCheck and an RMMR?

All three involve a pharmacist reviewing medicines, but they are different programs. A MedsCheck is conducted in a community pharmacy. An RMMR is for eligible residents of Australian Government-funded residential care facilities. An HMR is for an eligible person living in the community, requires a referral from an eligible medical practitioner, and produces a written report to the referrer and the patient’s GP if different.

My parent just came home from hospital — is this a good time, or too soon?

A recent hospital discharge with medicine changes is a reason to ask an eligible medical practitioner whether there is a clinical need for an HMR. The practitioner decides whether a referral is appropriate and when it should occur.

Are you a GP or practice manager, rather than a family member? Timeframes, item 900, referral templates and Bp Premier / MedicalDirector setup are all on the GP page.